FREQUENTLY ASKED QUESTIONS


  • Does this product really work?
    Yes, our products work well. However, results vary from person to person. There are customers who have had results in as little as a week, while others may see results in 30 days.
  • How soon can I see results?
    Results vary per person. We advise that you use the product consistently for 30 days before seeing results but some have seen results in as little as a week. Just use the product according to the instructions on the bottle. Consistency is key.
  • What are the ingredients?
     You can visit our website to view products for their ingredients such as our Her Hair Growth Serum!
  • Do Her Hair Grow Products work for all hair types/textures?
    Yes, our products work for all hair types/textures. 
  • Do your products help with alopecia?
    We have had a number of customers with alopecia to see results from using our products but we would always advise you to ask your doctor before using.
  • Can your products be used on children? 
    Yes we've had customers use it on children as young as 6 months. We do recommend you use your own discretion. Our products are safe and made with 100% natural ingredients and fragrances.
  • Can you use your products on relaxed or permed hair?
    Yes, our products work well on all styles including relaxed or permed hair.
  • Do you ship internationally?
    Currently we are shipping only to the United States, Canada and Australia. Please not that customs fees are not included and not covered by Her Hair Grow.
  • What are your shipping costs?
    Shipping costs vary depending on your address and your order. You will have to review the shipping costs at the time of purchase.
  • How do I enter the promo code? 
    If you are on the website, in the top right hand corner you will see your cart. Once clicked, a pink Checkout box will pop up sending you to the shipping page. At the top of the shipping page, you will see where it has a pink shopping cart with the words Show order summary. Pressing that will expand the page showing you the Discount Code box right above the subtotal. Note: During certain sale periods, codes will be deactivated. Limit 1 discount code per order.
  • What makes your products different? / How do Her Hair Grow products differ from other brand names?
    Here at Her Hair Grow we pride ourselves on not only seeing results in growth but having healthy hair overall. Our products are made with natural ingredients and fragrances. We want to help our customers learn about achieving healthy hair and building confidence simultaneously.
  • What are your best selling products?
    Our top selling product is our Her Hair Growth Serum.
  • What would you suggest for those with color treated hair?
    Those with color treated hair can receive great results from all of our products! Her Hair Growth Serum  is great for ALL hair types!
  • Do I have to continually use your products once I get the desired results?
    No, our products are meant to get your hair back on the right track but you will reap full benefits if you stay consistent.
  • How long does the Her Hair Growth Serum work?
    The Her Hair Growth Serum works as long as you’re using it and will give you long lasting results even after you’ve stopped.
  • Will my hair fall out if I stop using your products?
    We have not experienced any reverse effects from the discontinued use of our products.
  • What process should I follow when using your hair care line?
    When using our hair products begin with Shampoo and Conditioner. Followed with deep conditioner. After you’ve rinsed,  apply our Her Hair Growth Serum. Depending on your hair type/texture your regimen may vary.
  • What forms of payments do you accept?
    We accept debit and credit card payments only at this time.
  • When will my order ship?
    All hair care products take 7-10 business days to process. Day 1 starts the day after your order is received. Tracking information is sent via email after processing. Here's a link to our shipping policy: https://www.herhairgrow.co/policies/shipping-policy
  • What shipping courier do you use?
    Currently we ship all of our domestic orders with USPS.
  • How long will it take to receive my order? 
    After your order has been shipped, it can take 3-5 business days to receive.
  • Do you offer free shipping?
    We do offer free shipping on Domestic Orders $30+.
  • Do you offer tracking for shipped orders?
    Yes, you will receive tracking information once your order has left the processing window which is (7-10 business days) but it is possible to receive information sooner.
  • What is your return policy?
    We do not accept returns or exchanges. No cancellations or changes can be made to your order after the order has been placed. If your order has not shipped we can however, make changes to the mailing address and your email address if they are incorrect. Here’s a link to the full refund policy: https://www.herhairgrow.co/policies/refund-policy
  • Do you offer discounts?
    Yes, we often have sales and send out promotional offers to those that are subscribed to our mailing list.
  • How do I stop receiving emails?
    To unsubscribed, please click on unsubscribe at the bottom of our promotional emails.